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4 results found

  1. Add Total Do Not Disturb time to User Performance Report

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dale commented  · 

    Having this feature would help us in determining the adequate number of staff to answer calls and to help point out potential coaching on why and how DND should be used.

    Dale supported this idea  · 

  2. Tracking Idle Time

    12 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Dale commented  · 

    Having a live view of the longest idle would help us maintain fair call coverage for our team. Adding it to the KPI would be great as well.

    Dale supported this idea  · 

  3. Details of Refused calls in Analytics report

    44 votes

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    New  ·  7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dale commented  · 

    This feature would be useful to help understand why a member of our team would have needed to refuse a call.

    Dale supported this idea  · 

  4. Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dale supported this idea  · 
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    Dale commented  · 

    Being able to handle incoming fax calls differently than incoming voice calls would be very helpful. Some companies and users like to forward calls to IVR's or other users or groups but having the ability to keep faxes going to the original user. I hope this gets implemented in the near futrue.