Settings and activity
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27 votes
Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.
Learn more about how to set it up here: Call Queue setup guide.
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Parker
supported this idea
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95 votesParker
supported this idea
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In our environment, individual users are often responsible for answering calls, but voicemails need to be accessible to the entire group. Directing voicemails to a queue voicemail box ensures that no message is missed, and that team members can collectively monitor and respond in a timely manner.
Centralizing voicemails in the queue’s mailbox supports better visibility, accountability, and continuity of service. This functionality would greatly enhance the flexibility of call flow management and improve overall team responsiveness. It also would simplify our current workarounds using message-only extensions that have severe limitations for our staff.