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1. Businesss & after hours range for LOB Analytics Subscription Reports

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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2. Business Analytics - Refused Calls

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Faisal shared this idea  ·  Oct 10, 2024

3. REFUSED Calls vs ANSWERED Calls, 1 call should not be marked twice

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   New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Faisal commented  ·  Oct 10, 2024  ·  Edit…  ·  Delete…

   Refused calls data is not available under Business Analytics, and under Performance Reports, its erratic.

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   Faisal supported this idea  ·  Oct 10, 2024
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   Faisal commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

   Refused Calls vs Answered Calls

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   Faisal shared this idea  ·  Aug 23, 2024

4. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

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   1 comment  ·  Analytics & Reporting  ·  Delete…  ·  Admin →
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   Faisal supported this idea  ·  Aug 23, 2024