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  1. Customer is requesting to have a report that will show the logs that records the actual key press.

    15 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leonarda commented  · 

    We give our callers the option to select the therapy they are calling about and it would be great to report on this and compare the numbers per therapy. Hoping this will be implemented sooner rather than later.

    Leonarda supported this idea  · 

  2. Language selection for the Position in Queue and Wait time

    22 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Leonarda commented  · 

    A number of our sites have French language option and would require these features be offered in French if that was the language selected.

    Leonarda supported this idea  · 

  3. Fax Preview When Sending Fax through Softphone

    7 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Leonarda commented  · 

    The ability to double check before sending will definitely be beneficial and avoid potential data breaches.

    Leonarda supported this idea  ·