Settings and activity

70 results found

1. Business Analytics > Logs > Data Filter (ability to enter more than 1 phone number)

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Melanie supported this idea  ·  Oct 8, 2026

2. abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, system can perform callback? and report it

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2026

3. Include "Microphone" and "Speaker" in MOS call card for phone calls

   16 votes

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   1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2026

4. audio graph

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2026

5. Persist analytics filters when changing tabs within reports

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2026

6. Hybrid IVR and Call Queue

   10 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2026

7. analytics alert when devices are offline

   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2026

8. N/A Call Scoring

   10 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2026

9. Allow Admins to see the IP Address or Network where users sign in

   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Melanie supported this idea  ·  Oct 8, 2026

10. Quality of Service Calls - Search By Number

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Oct 8, 2026

11. Pull QoS call score via API

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    29 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Oct 8, 2026

12. Schedule report for QoS calls data

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    21 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Oct 8, 2026

13. Ability to remove/hide users from the directory/contact list

    63 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 15, 2026

14. Admin import of contacts for users or whole company.

    57 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 15, 2026

15. Access to a centralized Company Directory

    38 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 15, 2026

16. Save call handling ring time

    4 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 15, 2026

17. See "Do Not Disturb" status (from Hard Phones) remotely

    14 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 15, 2026

18. Ability to change registration status of users

    6 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 15, 2026

19. Add ring group to call queues

    26 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 15, 2026

20. Ringcentral Texting Report

    5 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melanie supported this idea  ·  Jul 15, 2026