← RingCentral Ideas

Settings and activity

3 results found

  1. Include contents of SMS/MMS on the Logs

    42 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bob commented  · 

    regulated industries (e.g. financial advisors) MUST keep these communications and their companies need a method to retrieve and store these

    Bob supported this idea  · 

  2. SMS Monitoring

    42 votes
    8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bob commented  · 

    I need this for management purposes. I bet you have lost accounts because some businesses MUST HAVE THIS for compliance purposes.

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    Bob commented  · 

    If you allow me to have the recorded phone calls, then why can’t I, as admin, also see the text messages in the admin portal?

    I also use twilio in another part of my business and I can see all of every text message sent and received. This is an omitted and needed feature--to see all of the text messages from the admin portal.

    Bob supported this idea  · 

  3. Ability to play audio while on active call

    2 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Bob commented  · 

    This is very useful for training purposes or playing informational audio when on a call with a customer.

    Bob supported this idea  ·