Skip to content
← RingCentral Ideas

Settings and activity

3 results found

  1. Include contents of SMS/MMS on the Logs

    133 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Bob commented  · 

    regulated industries (e.g. financial advisors) MUST keep these communications and their companies need a method to retrieve and store these

    Bob supported this idea  · 

  2. SMS Monitoring

    49 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Bob commented  · 

    I need this for management purposes. I bet you have lost accounts because some businesses MUST HAVE THIS for compliance purposes.

    An error occurred while saving the comment
    Bob commented  · 

    If you allow me to have the recorded phone calls, then why can’t I, as admin, also see the text messages in the admin portal?

    I also use twilio in another part of my business and I can see all of every text message sent and received. This is an omitted and needed feature--to see all of the text messages from the admin portal.

    Bob supported this idea  · 

  3. Ability to play audio while on active call

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Bob commented  · 

    This is very useful for training purposes or playing informational audio when on a call with a customer.

    Bob supported this idea  ·