Settings and activity

16 results found

1. Enable MMS / RCS International - RCS / Domestic

   38 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   William commented  ·  Feb 4, 2025  ·  Edit…  ·  Delete…

   This is necessary, SMS/MMS is trash.

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   William commented  ·  Sep 25, 2024  ·  Edit…  ·  Delete…

   Very important to support modern standards, super important especially now iOS supports RCS.

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   William supported this idea  ·  Sep 25, 2024

2. Ability to use RingSense on Queue Calls

   48 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

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   William commented  ·  Oct 8, 2024  ·  Edit…  ·  Delete…

   This absolutely needs to be implemented, my primary use case.

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   William supported this idea  ·  Oct 8, 2024

3. Ability to add a summary note to recordings saved in a Library

   10 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

4. RingSense: Modifying AI Scores

   22 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

5. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now added to our upcoming roadmap. We will post additional updates once it will be live on your account.

   William supported this idea  ·  Oct 8, 2024

6. RingSense: Payment/Plan Option to extend 1yr Call Retention

   32 votes

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   Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

7. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   86 votes

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   Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

8. Smart notes (AI) when transferring calls (Fix)

   7 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

9. RingSense Audit Trail

   11 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

10. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

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    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

11. Turn off in-call notification

    22 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

12. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    
    

    Key benefits of this feature include:

    
    

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    
    

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    William supported this idea  ·  Oct 8, 2024

13. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

14. Ring Sense API Access

    21 votes

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    William supported this idea  ·  Oct 8, 2024

15. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    William supported this idea  ·  Oct 8, 2024

16. Automated reports for RingSense managers

    37 votes

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    2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    William supported this idea  ·  Oct 8, 2024