Settings and activity

18 results found

1. Ability to use RingSense on Queue Calls

   36 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

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   William commented  ·  Oct 8, 2024  ·  Edit…  ·  Delete…

   This absolutely needs to be implemented, my primary use case.

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   William supported this idea  ·  Oct 8, 2024

2. Ability to add a summary note to recordings saved in a Library

   10 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

3. The ability to change the AI score

   11 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

4. RingSense: Customizable Powerskill Benchmarks

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   19 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

5. RingSense: Payment/Plan Option to extend 1yr Call Retention

   31 votes

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   Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

6. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   40 votes

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   Planned  ·  9 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

7. Smart notes (AI) when transferring calls (Fix)

   5 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

8. RingSense Audit Trail

   9 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

9. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

   13 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   William supported this idea  ·  Oct 8, 2024

10. Turn off in-call notification

    13 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

11. RingSense: Pull in/Filter Calls based on Duration

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

12. RingSense Sentiment Playback Tracking/Pinpoint

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

13. Auto-delete RingSense recordings under 1 minute

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    20 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

14. Ring Sense API Access

    19 votes

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    William supported this idea  ·  Oct 8, 2024

15. Adding Custom Notifications within RingSense

    20 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    William supported this idea  ·  Oct 8, 2024

16. Allow newly added trackers to be run against pre-existing recorded calls

    21 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

17. Automated reports for RingSense managers

    28 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    William supported this idea  ·  Oct 8, 2024

18. Enable MMS / RCS International - RCS / Domestic

    16 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    William commented  ·  Sep 25, 2024  ·  Edit…  ·  Delete…

    Very important to support modern standards, super important especially now iOS supports RCS.

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    William supported this idea  ·  Sep 25, 2024