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3 results found

  1. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Hoban supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    659 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Hoban supported this idea  · 

  3. Option to remove main company number for outbound caller ID settings

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hoban commented  · 

    Please do this. We should have the option to remove company number from caller ID options. Callers get a hold of our main number because agents didn't change their caller ID settings. We would like to control the numbers available as the Outbound Caller ID for tour users. We would like to be able to have them restricted by department, site, or via template.

    Hoban supported this idea  ·