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  1. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    13 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ali commented  · 

    We want to grant Managers and QA Team to access Call Logs and Call Recordings for their respective team members, so they can review them. Additionally, they should not have the ability to download or share these logs and recordings outside of the RingCentral portal.

    Ali supported this idea  · 

  2. Roles by Department

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ali commented  · 

    We do not want to provide Super Admin access to users. We only want to grant Managers and QA Team to access Call Logs and Call Recordings for their respective team members, so they can review them. Additionally, they should not have the ability to download or share these logs and recordings outside of the RingCentral portal.

    Ali supported this idea  ·