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5 results found

  1. Audit Trail Enhancements

    294 votes

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    78 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Lynn commented  · 

    Our timezone inadvertently got changed on a subsite location, but it doesn't show up on the audit trail, so we can't confirm how it got changed. Please include subsite changes on the audit trail.
    Please reference ticket: 32272168 for more details.

    Lynn supported this idea  · 

  2. Show Toll-free minute usage in Service Web

    72 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Lynn supported this idea  · 

  3. toll free minutes tracking

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Lynn supported this idea  · 

  4. wrap-up

    33 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Lynn supported this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Lynn supported this idea  ·