Settings and activity

4 results found

1. Call Parking in RingCX

   19 votes

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   Under Review  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Brandon commented  ·  Jan 15, 2026  ·  Edit…  ·  Delete…

   It is wild that we are in 2026 and cannot do this simple process that was developed in the 60's

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   Brandon supported this idea  ·  Jan 15, 2026

2. Analytics regarding Text Messaging/SMS

   326 votes

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   43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Brandon supported this idea  ·  Apr 23, 2025

3. Analytics regarding Text Messaging/SMS

   41 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brandon supported this idea  ·  Apr 23, 2025

4. Outbound Calls to Pull up User records on Hubspot

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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