Settings and activity

54 results found

1. Sync RingCentral Desktop Application With RingCX

   316 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad commented  ·  Mar 11, 2026  ·  Edit…  ·  Delete…

   While this seems like a pretty basic thing, it keeps getting pushed out. Any new updates they release are all about integrations with Salesforce or some other 3rd party. Focus on your product first and then third party integration please....

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   Chad supported this idea  ·  Apr 3, 2025

2. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   40 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Mar 11, 2026

3. Extension dialing between CX and EX

   146 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

4. Ability to see Logged out agents in RingCX Real time Dashboard

   15 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

5. RingCX Voice Queue Call Distribution

   16 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

6. RCX - Realtime Dashboard Access

   12 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

7. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   41 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

8. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

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   24 votes

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   New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

9. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   31 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

10. Dashboard for agents and supervisors in RingCX

    79 votes

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    Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

11. Quality of Service (QoS) Portal for RingCX Calls

    68 votes

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    New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

12. Real Time Dashboard Updates

    47 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

13. Transferring calls to RingEX Extensions via corporate directory

    60 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

14. Real-Time Queue Status Visibility for Agents

    108 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    119 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

16. Agent dashboards

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 21, 2025

17. Update Agent State in Real-Time Dashboard of Analytics

    5 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 21, 2025

18. transfer

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    66 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 21, 2025

19. Dark mode feature

    44 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Chad supported this idea  ·  May 12, 2025

20. Fix Browser Refresh Logging Agents Out Of CX

    33 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 12, 2025