← RingCentral Ideas

Settings and activity

41 results found

  1. Agent dashboards

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  2. Update Agent State in Real-Time Dashboard of Analytics

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  3. transfer

    46 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  4. Dark mode feature

    34 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  5. Fix Browser Refresh Logging Agents Out Of CX

    32 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  6. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  7. Have search option of dial group added to Ring Sense

    38 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  8. Enhance Agent States

    51 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  9. Change agent state through Max Supervisor

    109 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  10. Record calls transferred from Contact Center to RingEX

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  11. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  12. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    9 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  13. Call Queue - "Allow members to change their queue status"

    29 votes
    6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  14. Physical phone accept queue calls status

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  15. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  16. Call journey report for RCX

    38 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  17. Allow Using the Hold Button on the Desk Phone

    42 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  18. Auto answer management options separately for inbound and outbound calling

    42 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  19. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    52 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 

  20. Wrap Time / After Contact Work

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Chad supported this idea  · 
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