Settings and activity

55 results found

1. Extension dialing between CX and EX

   109 votes

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   Under Review  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Chad supported this idea  ·  Aug 13, 2025

2. Ability to see Logged out agents in RingCX Real time Dashboard

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

3. RingCX Voice Queue Call Distribution

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

4. RCX - Realtime Dashboard Access

   8 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

5. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   20 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

6. Need Wrap Time to also apply to manual outbound calls

   12 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

7. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

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   17 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

8. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   29 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

9. Dashboard for agents in RingCX | Agent platform.

   42 votes

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   Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Aug 13, 2025

10. Quality of Service (QoS) Portal for RingCX Calls

    46 votes

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    New  ·  8 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

11. Real Time Dashboard Updates

    27 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

12. Transferring calls to RingEX Extensions via corporate directory

    46 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

13. Real-Time Queue Status Visibility for Agents

    73 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

14. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    72 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Aug 13, 2025

15. Agent dashboards

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 21, 2025

16. Update Agent State in Real-Time Dashboard of Analytics

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 21, 2025

17. transfer

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    55 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 21, 2025

18. Dark mode feature

    41 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    
    

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Chad supported this idea  ·  May 12, 2025

19. Fix Browser Refresh Logging Agents Out Of CX

    32 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 12, 2025

20. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  May 12, 2025