Settings and activity

54 results found

1. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   37 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

2. Have search option of dial group added to Ring Sense

   40 votes

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   New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

3. Enhance Agent States

   67 votes

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   Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

4. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

5. Record calls transferred from Contact Center to RingEX

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

6. View Ring CX Realtime dashboards in minutes and seconds.

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   101 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

7. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

8. Call Queue - "Allow members to change their queue status"

   33 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

9. Physical phone accept queue calls status

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

10. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

11. Call journey report for RCX

    44 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

12. Call controls for RingCX calls with desk phone pairing

    63 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

13. Auto answer management options separately for inbound and outbound calling

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    53 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

14. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    91 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

15. Wrap Time / After Contact Work

    157 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

16. RingCX Call Details "Call Termination by Agent or Caller"

    61 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

17. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

18. Contact Center Agent Calls Ringing Cell Phone App

    52 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

19. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

20. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    115 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025