Settings and activity

55 results found

1. Have search option of dial group added to Ring Sense

   38 votes

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   New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

2. Enhance Agent States

   59 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

3. Change agent state through Max Supervisor

   109 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

4. Record calls transferred from Contact Center to RingEX

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

5. View Ring CX Realtime dashboards in minutes and seconds.

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   84 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

6. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

7. Call Queue - "Allow members to change their queue status"

   30 votes

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   6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

8. Physical phone accept queue calls status

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

9. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

10. Call journey report for RCX

    40 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

11. Allow Using the Hold Button on the Desk Phone

    44 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

12. Auto answer management options separately for inbound and outbound calling

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    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    72 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

14. Wrap Time / After Contact Work

    52 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

15. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

16. Ability to cancel or extend after call wrap

    57 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

17. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

18. Contact Center Agent Calls Ringing Cell Phone App

    52 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

19. dashboards data refresh time

    59 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

20. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025