Settings and activity

53 results found

1. Enhance Agent States

   63 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

2. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

3. Record calls transferred from Contact Center to RingEX

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

4. View Ring CX Realtime dashboards in minutes and seconds.

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   96 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  May 12, 2025

5. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

6. Call Queue - "Allow members to change their queue status"

   31 votes

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   6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

7. Physical phone accept queue calls status

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

8. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

9. Call journey report for RCX

   41 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

10. Allow Using the Hold Button on the Desk Phone

    46 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

11. Auto answer management options separately for inbound and outbound calling

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    51 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

12. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    84 votes

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    Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

13. Wrap Time / After Contact Work

    130 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

14. RingCX Call Details "Call Termination by Agent or Caller"

    56 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

15. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

16. Contact Center Agent Calls Ringing Cell Phone App

    52 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

17. dashboards data refresh time

    65 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

18. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025

19. Enable syncing of contact/address book across all users

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    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    Chad supported this idea  ·  Apr 10, 2025

20. call offers for the longest wait time

    208 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Apr 10, 2025