Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
Christopher Rey
shared this idea
-
Jose Rodolfo
commented
I am having this issue also, they toggle it off all the time and we have to keep reminding them because we are losing potential clients
-
Keri
commented
We would like our agents to be logged in to the call queue at all times, we don't need the toggle if this is the case. We would utilize the Do Not Disturb for when they're on their breaks or in meetings and when they leave for the day.
-
Lisa
commented
Associates have the ability to place their phone on a do not disturb status if necessary and should not have the flexibility to turn on/off Accept Call Queue calls.
-
Dushyant Dubey
commented
Yes it's a critical problem that I'm facing with my calling agents. Please fix this ASAP.