Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
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Keri commented
We would like our agents to be logged in to the call queue at all times, we don't need the toggle if this is the case. We would utilize the Do Not Disturb for when they're on their breaks or in meetings and when they leave for the day.
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Lisa commented
Associates have the ability to place their phone on a do not disturb status if necessary and should not have the flexibility to turn on/off Accept Call Queue calls.
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Dushyant Dubey commented
Yes it's a critical problem that I'm facing with my calling agents. Please fix this ASAP.