Settings and activity

3 results found

1. Have option to access and delete AI Notes on Admin portal

   21 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RAKESH commented  ·  Mar 10, 2025  ·  Edit…  ·  Delete…

   As a manager I need to see all notes from all calls received or made so I can know what's going on in the business. This is a critical feature please implemented

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   RAKESH supported this idea  ·  Mar 10, 2025

2. Analytics regarding Text Messaging/SMS

   258 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   RAKESH commented  ·  Mar 10, 2025  ·  Edit…  ·  Delete…

   All the good features that made us switch providers are still in development. When will this feature be implemented?

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   RAKESH supported this idea  ·  Mar 10, 2025

3. Enable AI transcription on Desk phone

   283 votes

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   Planned  ·  78 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   RAKESH commented  ·  Mar 10, 2025  ·  Edit…  ·  Delete…

   Can we get an ETA for this feature? This feature is the whole reason we shifted to ring Central

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   RAKESH supported this idea  ·  Mar 10, 2025