Settings and activity

39 results found

1. RingCX Analytics: "Today" button in filtering time in historical reports.

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

2. RingCX Analytics: Report to Track Supervisor Updates to User Availability States

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

3. Agent acceptance rate in Inbound Queue Overview report

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

4. Total Calls Received that excludes Requeues, Transfers, RNA (Ring No Answer) and Subsequent queue activity.

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

5. Agent dashboards

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

6. RingCX historical real-time report discrepancy alignment

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris commented  ·  Sep 16, 2025  ·  Edit…  ·  Delete…

   Can someone elaborate on why there are system differences that make Real Time and Historical reports not match? I can't trust any of the historical reports at this point. None of the math works out. Simple call center numbers ... Presented, Answered, Abandons, Deflected. The Real Time report isn't buildable in Historical reports?!?!

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   Chris supported this idea  ·  Sep 16, 2025

7. RingCX Report showing Agent Rank in Certain queues

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

8. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

9. View RingCX Dashboards in Softphone-Client

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

10. Omnidirectional Allow RingCentral App Channels

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

11. Ability to see Logged out agents in RingCX Real time Dashboard

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

12. RCX - Realtime Dashboard Access

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

13. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

14. Ability to cancel or extend after call wrap

    59 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris commented  ·  Sep 16, 2025  ·  Edit…  ·  Delete…

    This is a huge FAIL for a Call Center application. Agents need to be able to pick up calls when they are ready regardless of the wrap time. They also need a way to put themselves into another state. Not to mention, Post Call state set to Available it is confusing. Make a new state called Wrap Time and then put the agent back in Available after that. And while they are in wrap time let them change their state to ANY other states they have access to. Ridiculous.

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    Chris supported this idea  ·  Sep 16, 2025

15. call offers for the longest wait time

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

16. requeue

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Sep 16, 2025

17. Add ability to create Requeue Shortcuts in centralized place and assign as needed

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    Under Review  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025
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    Chris commented  ·  Sep 16, 2025  ·  Edit…  ·  Delete…

    It seems this problem would be completely resolved if there was a simple setting in the system to allow agents to requeue to ALL queues and search for ALL queues. Why is there a limitation on queues they are assigned to when "cross queue requeue" is enabled?

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18. FIX YOUR BULK EDIT.

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Aug 27, 2025

19. RingCX voice recording

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    Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Chris commented  ·  May 21, 2025  ·  Edit…  ·  Delete…

    Why are recordings buried? Put them as an easy to use navigational item on the left with the other icons.

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    Chris supported this idea  ·  May 21, 2025