Settings and activity

61 results found

1. Sync RingCentral Desktop Application With RingCX

   279 votes

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   Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 13, 2025

2. Shorten RingCX Historical Report Refresh Time Rate

   20 votes

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   Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 13, 2025

3. Dequeue setting per queue

   49 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 13, 2025

4. Option to Select Designated Caller ID for Outbound Calls in RingCx SPOG

   8 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 13, 2025

5. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   30 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris commented  ·  Oct 13, 2025  ·  Edit…  ·  Delete…

   How is this not a top of the list need? My agents are complaining about it all of the time. Is there no setting for this somewhere?

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   Chris supported this idea  ·  Oct 13, 2025

6. Check Network Connectivity Through the App

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Chris commented  ·  Sep 23, 2025  ·  Edit…  ·  Delete…

   I came here to share the same idea!

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   Chris supported this idea  ·  Sep 23, 2025

7. Defining "Other'" Category in RingCX Historical Reports and Historical Dashboards

   3 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

8. Add integration for the RingSense for RingCX icon within the RingCentral app interface

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

9. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

10. ability to see who change the status of the agent.

    5 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

11. Restrict changes to Queue SLA settings

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

12. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

13. have duration for agent state and select an agent state in advance after a call.

    6 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

14. Sync RingCentral App status with RingCX SPOG status

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

15. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

16. INTERCEPT

    31 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

17. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    31 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

18. Dashboard for agents and supervisors in RingCX

    63 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

19. Transferring calls to RingEX Extensions via corporate directory

    52 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

20. Wrap Time / After Contact Work

    128 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025
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    Chris commented  ·  Sep 16, 2025  ·  Edit…  ·  Delete…

    This is a huge FAIL for a Call Center application. Agents need to be able to pick up calls when they are ready regardless of the wrap time. They also need a way to put themselves into another state. Not to mention, Post Call state set to Available it is confusing. Make a new state called Wrap Time and then put the agent back in Available after that. And while they are in wrap time let them change their state to ANY other states they have access to. Ridiculous.

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