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  1. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    33 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ben supported this idea  · 

  2. Bypass Extension Greeting Internal call trnasfers

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  3. Disable greeting for internal calls

    9 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    Agree. There needs to be a separation between internal calls and external calls (IE to their DID). Internal calls and internal transfer calls do not typically require a message to advise their call is being recorded.

    Ben supported this idea  ·