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2 results found

  1. Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number

    8 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bob commented  · 

    We need the functionality of being able to receive an email notification when a call is routed to a specific extension... regardless of whether or not that call is answered or forwarded to another extension or external number. Currently your system seems to only treat a call as being missed if that call goes into voicemail, but we are not using voicemail for all our extension groups and need notification when the extension is called. Or in other words, we want to receive an email notification each time someone dials that extension.. no matter what happens with the call routing afterwards.

    Bob supported this idea  · 

  2. Enable AI transcription on Desk phone

    165 votes
    Planned  ·  50 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Bob commented  · 

    I completely agree with the comments from Todd below! This is a major issue being presented as a feature, but is completely unusable and non-existent when using a deskphone.

    "Seriously, when they sold me on this system the AI notes taking feature was the main reason our office signed up. The onboarding people conveniently forgot to mention it doesn't work with a paired deskphone!!!"

    Bob supported this idea  ·