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187 results found

  1. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    26 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Lariane supported this idea  · 

  2. Improve AI Transcription

    43 votes

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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  3. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    42 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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  4. Assign managers to agents in bulk

    9 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Lariane commented  · 

    Thank you!

    Lariane supported this idea  · 

  5. Microsoft PowerBi

    14 votes

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Lariane commented  · 

    Agree with Jacob, having an integrated app inside Power BI would be fantastic!

    Lariane supported this idea  · 

  6. Can RingSense be filterable on disposition code?

    13 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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  7. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    11 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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