Settings and activity
196 results found
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16 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →
Lariane
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42 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Lariane
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7 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →Lariane
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16 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →
An error occurred while saving the comment Lariane
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22 votesNew · 8 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility · Admin →
An error occurred while saving the comment Lariane
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100% agree! This is key! This feature should be included in ringcx and into the other related products (Salesforce integration, browser add on, teams integrations) and not just desktop!
Lariane
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27 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →Lariane
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9 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
RingSense/ACE now allows flexibility to mark a scorecard question as mandatory or optional
As an admin, you can specify which questions are optional v/s required. See the attached screenshot.
Key benefits of this feature include:
- Ensures consistent evaluations by making critical questions mandatory
- Enables flexible scoring with optional questions for non-applicable scenarios
- Gives admins tighter control over quality standards and compliance requirements
Lariane
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9 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Lariane
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43 votesNew · 5 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →Lariane
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35 votesNew · 5 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →Lariane
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43 votesNew · 5 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →Lariane
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43 votesLariane
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10 votes
This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif
An error occurred while saving the comment Lariane
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Thank you!
Lariane
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14 votes
An error occurred while saving the comment Lariane
commented
Agree with Jacob, having an integrated app inside Power BI would be fantastic!
Lariane
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14 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Lariane
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12 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Lariane
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Absolutely agree with this!
RingSense already has strong knowledge base capabilities, so extending that to include our own internal SOPs, policies, and training materials would be a game changer. It would make the AI far more context-aware and aligned with how we actually operate day to day.
This would be especially valuable for onboarding, compliance, and ensuring consistent support responses, essentially letting RingSense become a true “expert” in our internal processes rather than just general AI logic.