Settings and activity

123 results found

1. Agent dashboards

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

2. Feature Enhancement Request – Support for Dynamic Number Insertion (DNI)

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   Lariane supported this idea  ·  Nov 6, 2025

3. Total Calls Received that excludes Requeues, Transfers, RNA (Ring No Answer) and Subsequent queue activity.

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   Lariane supported this idea  ·  Nov 6, 2025

4. Have Answered Interactions per Agent have a per-hour report

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   Lariane supported this idea  ·  Nov 6, 2025

5. RingCX Analytics: Report to Track Supervisor Updates to User Availability States

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   Lariane supported this idea  ·  Nov 6, 2025

6. Share Dashboards outside Admin Hierarchy

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   Lariane supported this idea  ·  Nov 6, 2025

7. RCX | Same day caller reports

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   Lariane supported this idea  ·  Nov 6, 2025

8. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

   13 votes

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   New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. RingCX Analytics: "Today" button in filtering time in historical reports.

   6 votes

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   Lariane supported this idea  ·  Nov 6, 2025

10. dashboard ring no answer

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    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

11. ringcx analytics restrict

    24 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. Report on Custom Agent State in RingCX

    4 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. Dashboard Sharing

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

14. Increase Historical Report Capacity

    7 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. View RingCX Dashboards in Softphone-Client

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    9 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

16. Wants to see Requeued Calls and Transferred Calls in RingCX Analytics

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

    11 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

18. RingCX - Option not to count outbound queue calls within inbound reporting stats

    29 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

19. RCX - Realtime Dashboard Access

    9 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

    Yes, this empowers agents to take accountability and ownership over their work!

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20. Ability to see Logged out agents in RingCX Real time Dashboard

    12 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025