Settings and activity

187 results found

1. live agent state visibility for other agents in same queue

   15 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

2. RingCX Voice Queue Priority and Agent Rank

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

3. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

4. Feature Request: Granular Call Monitoring Permissions for Agent Role

   23 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

5. Integrate ChatGPT with Ringcentral

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

6. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls Significance: To be able to notate calls on AI for these features:

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

7. AI Analytics - Transferred Calls

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

8. Advanced Analytics in RingSense

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

9. automatic bi-directional real-time voice translation

   2 votes

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   New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Lariane commented  ·  Nov 19, 2025  ·  Edit…  ·  Delete…

   Posted to the RingCX community too : https://community.ringcentral.com/ringcx-community-hub-26/roadmap-for-automatic-bi-directional-call-translations-11393

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   Lariane shared this idea  ·  Nov 19, 2025

10. Feature to turn off auto answer when connected to Bluetooth

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

11. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    40 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

12. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    22 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

13. Manually assign call back request to agents

    12 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

14. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    43 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

15. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

16. call offers for the longest wait time

    219 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

17. Function to Disable Extensions

    31 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

18. calls whatsapp using Cloud API

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    23 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

19. Sync RingCentral Desktop Application With RingCX

    306 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

20. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    113 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane commented  ·  Nov 10, 2025  ·  Edit…  ·  Delete…

    Completely agree, it creates inflated metrics and misrepresents actual agent activity, making the data unreliable for workforce planning. This is a critical issue for Workforce Management, as accurate status data is essential for forecasting, scheduling, and performance tracking.

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    Lariane supported this idea  ·  Nov 6, 2025