Rule/Time to set up when RingCX Alerts Notification Email will be sent.
A rule should be added for the ability to set up a time when Alerts Notification Emails will be sent. Current behavior, notifications will be sent anytime when the rule is met per Interval, with no option to set up a time.
8
votes
Ruperto Arrieta
shared this idea
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Lariane
commented
Absolutely agree with this request! Having the ability to schedule when Alert Notification Emails are sent is a key feature, especially for companies running 24/7 queues. Without it, alerts can become disruptive or missed entirely, so this would be a crucial enhancement for managing around-the-clock operations effectively.
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Shawn
commented
Alerts should only be sent during queue open hours or we should be able to set a scheduled workday or dates and times when we want to receive the notices