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  1. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    57 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Denys commented  · 

    As a workaround, we defaulted the physical phone "Poly E350/E450" transfer button to "blind" transfer instead of "consult" transfer. This presents the original caller ID and not the receptionist.

    Denys supported this idea  · 

  2. Increase conference call limit to more than 4 participants in desk phone

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Denys supported this idea  · 
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    Denys commented  · 

    We recently moved to RingCentral and not being able to have more than three participants in a conference call has been disappointing.