Settings and activity
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11 votes
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Caleb
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11 votes
An error occurred while saving the comment Caleb
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This would be very beneficial for us, and I'd assume for others as well. Many of our customers expect to be able to find their way to certain extensions without a direct number, sometimes without knowing the person's name. Either another option alongside the Dial-by-Name directory, or else being able to "type in the extension at any time", therefore waiting for X seconds before interpreting keystrokes as menu choices. ("1 for customer service", etc.)
Caleb
supported this idea
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254 votesCaleb
supported this idea
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This would be very beneficial for us, and I'd assume for others as well. Many of our customers expect to be able to find their way to certain extensions without a direct number, sometimes without knowing the person's name. Either another option alongside the Dial-by-Name directory, or else being able to "type in the extension at any time", therefore waiting for X seconds before interpreting keystrokes as menu choices. ("1 for customer service", etc.)