Settings and activity

5 results found

1. Enable External Shared Directory contact name resolution for inbound calls distributed through Call Queues.

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Feb 17, 2026

2. shared directory

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   New  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   John commented  ·  Feb 17, 2026  ·  Edit…  ·  Delete…

   @simeon Is your org leveraging call queues? External Shared Directory contacts do not resolve when calls are distributed via a Call Queue. Took a lot of support escalation to get to someone who understood this product gap!

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3. Caller ID Label Names for Call Queue Numbers

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 16, 2025

4. Add column headers to the error columns of External Shared Contacts Directory Contacts Uploaded .csv files

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Oct 14, 2025

5. Allow customization of voicemail notification subject lines

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   John shared this idea  ·  Sep 2, 2025