Settings and activity

104 results found

1. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   30 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Aug 31, 2026

2. Ability to add order of priority when multiple scorecards exist

   6 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Aug 31, 2026

3. I would like to see the average score of my calls

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Aug 31, 2026

4. LIVE TRANSFER

   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Aug 31, 2026

5. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

   15 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Aug 31, 2026

6. Scorecard draft

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Aug 31, 2026

7. Under trackers in ACE, allow the ability to export the topics of frustration comments.

   6 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  Sushant Hiray responded

   We're currently working on this feature

   Michelle supported this idea  ·  Aug 31, 2026

8. Please add a way to share Coaching insights with other managers or anyone really, like HR staff etc.

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   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Aug 31, 2026

9. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   22 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Aug 31, 2026

10. Negative Sentiment Notification

    21 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

11. Scorecard Prompt Comment

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    26 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

12. Coaching Page – Multi-Team View and Comparison (RingSense)

    30 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

13. Preserve Caller ID When Transferring from RingCX to RingEX

    49 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

14. Quality of Service (QoS) Portal for RingCX Calls

    85 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

15. ring CX call id

    21 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

16. Add Busy Tone and Announcement options for RingEX calls during active RingCX sessions

    23 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

17. For ACE - Bulk Assignment of Managers for Team level

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

18. Live Management of Call Transcripts During Active Calls

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

19. Track if a user login using SSO or RingCentral credentials.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026

20. Hold time visibility for other agents

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Aug 31, 2026