Settings and activity

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1. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

   24 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Robert commented  ·  Feb 9, 2026  ·  Edit…  ·  Delete…

   We should be able to set what #'s any agent should be able to view call recordings for.

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   Robert supported this idea  ·  Feb 9, 2026

2. Visibility of missed calls from call queue on the RingCentral app

   55 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Feb 5, 2026

3. Roles & Permissions that allow access to call recordings for a specific extension only.

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Robert commented  ·  Feb 5, 2026  ·  Edit…  ·  Delete…

   We have moved from Call Rail and Caller Insight, both of which had call recording capabilities for agents we designated with this capability to listen to all calls based on the phone we gave access to, without giving any other permissions.

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   Robert supported this idea  ·  Feb 5, 2026