Skip to content
← RingCentral Ideas

Settings and activity

3 results found

  1. Improve SMS Shared Inbox Visibility Across Assigned Users

    45 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    DAVID supported this idea  · 

  2. Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    DAVID supported this idea  · 

  3. Configurable Auto-Resolve Settings for SMS Shared Inbox

    17 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  5 comments  ·  RingCX » Digital experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    DAVID supported this idea  · 
    An error occurred while saving the comment
    DAVID commented  · 

    We have decided to move away from RingCentral due to several limitations that have significantly impacted our business operations.

    The biggest concern has been the additional fees associated with business text messaging. Many competing phone providers include standard SMS messaging without charging extra, making RingCentral’s pricing difficult to justify. Additionally, the messaging experience does not function as seamlessly as traditional text messaging, which creates unnecessary inefficiencies for our team.

    While the calling features are solid, texting has become an essential part of how we communicate with tenants, property owners, vendors, and prospective clients. The extra costs and limitations surrounding messaging ultimately outweighed the benefits of the platform.

    For businesses that rely heavily on text communication, I would encourage comparing RingCentral with other providers before making a decision. There are several alternatives that offer a more intuitive messaging experience with fewer additional fees.