Improve SMS Shared Inbox Visibility Across Assigned Users
Request to enhance the SMS Shared Inbox feature to allow all assigned users to view full SMS conversation history, including messages sent and received by other team members within the same shared inbox.
Currently, users (e.g., Ext. 101 and Ext. 102) can only see their own sent messages and not the responses or messages sent by other assigned users, resulting in fragmented and one-sided conversation views.
This improvement would help prevent duplicate responses, improve team coordination, and provide a complete conversation history for all users assigned to the shared inbox.
Cedric
shared this idea
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Mia
commented
This feature should be added. Most other shared inbox programs on the market allow users to view all conversations across the company, even Beetexting. Beetexting which I was told is used as the framework for RingCentral shared inbox, also has this feature. RingCentral needs to implement it or at least allow the option to view all conversations across the company for all users. This is a major flaw.