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Settings and activity

7 results found

  1. Not require a comment on manual scorecard scoring

    6 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Andre commented  · 

    Strongly agree

    Andre supported this idea  · 

  2. AIR Minutes Usage Threshold Notification

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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  3. AI Recptionist Warm Transfer

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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  4. Wrap Time / After Contact Work

    170 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. Ability to force agents back to Available Status from Dashboard

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  6. Allow digital interaction notifications (email/chat) to queue in the background instead of blocking the screen

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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  7. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    26 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Andre supported this idea  ·