Settings and activity

4 results found

1. Wrap Time / After Contact Work

   155 votes

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   Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  May 12, 2026

2. Ability to force agents back to Available Status from Dashboard

   9 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  May 12, 2026

3. Allow digital interaction notifications (email/chat) to queue in the background instead of blocking the screen

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   2 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Andre shared this idea  ·  Mar 18, 2026

4. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   26 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 10, 2026