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Settings and activity

3 results found

  1. Ability to assign an activity to a user in HubSpot reports

    6 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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  2. Missed Call behavior in Call Queues using Simultaneous Ring

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ahmad commented  · 

    this feature is critical to my business requirements. Notify me when its rolled out.

    Ahmad supported this idea  · 

  3. Repeat Caller Identification with Dynamic Call Routing

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ahmad commented  · 

    Expected behavior:
    - System detects if an incoming call is from a previously seen number
    - Mark caller as “Repeat Caller”
    - Allow configurable routing rules such as:
    - Route repeat callers to a priority queue or specific agent
    - Apply different IVR or call handling logic for returning callers.

    Ahmad supported this idea  ·