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Phone & Messaging

Phone & Messaging

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  1. Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.

    1 vote

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  2. Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot.This is to request the addition of the option to select 2 minutes.Thank you

    1 vote

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  3. On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.

    1 vote

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  4. Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls

    1 vote

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  5. Currently, only the Corporate Directory is automatically integrated with the RingCentral account's Company directory. There should also be a way where the Contact Directory can be automatically integrated with the RingCentral account's Company directory as well, rather than having the users manually add in their contacts locally on the device.This would greatly benefit users because it'll save them from having to manually enter in each contact

    1 vote

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  6. I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.

    1 vote

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  7. When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

    1 vote

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  8. My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote

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  9. If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

    1 vote

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  10. we use teams to manage projects that have steps, it would be awesome to have sequential tasks

    4 votes

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  11. Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.

    1 vote

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  12. I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text message box and only when RC is the active window.

    1 vote

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  13. We need better integration between Mac OSX and RC App. There should be integration between the Mac OS calendar/team events and contacts (as there is in the mobile app).

    4 votes

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  14. Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to be displayed for outbound

    1 vote

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  15. For instance, if I wanted to schedule an event for every week day except Mondays, I could select weekly recurrence and then select Tuesday through Friday.

    1 vote

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  16. I use notes a lot in my teams to capture actions, plans etc. It would be great if I could pop out the notes editor so I can continue to pull in content from Glip into that note.

    2 votes

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  17. this is much helpful in our line or work. I work for a call center and team events help us especially when keeping track of appointment and vacation time.

    1 vote

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  18. In the current RingCentral App, there is the ability to open a note and then minimize it. Would like this feature available in Jupiter. I use this feature to copy and paste notes from the previous meeting and into a new note for the current meeting.

    2 votes

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  19. Today, I look at tasks in a group assigned to team members, but I receive the full list of 10's of tasks. I'd like to see a search parameter to filter only on "uncompleted" , "in progress" , "blocked" or a mix.

    1 vote

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  20. When I'm chatting with somebody, there is one thing I need to do later, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.
    When I don't have time to deal with the conversation right now, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.
    When I'm in Note, there is a note I don't have time to do it now, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.

    1 vote

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