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Phone & Messaging

Phone & Messaging

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  1. We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.

    16 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
  2. More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
    - Access to modify Hours Of Operations
    - Access to Call Queue voice announcements but
    - No ability to modify the members of the CQ
    Currently there are two options
    - Access to Call Queue messages only or full access.

    15 votes

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  3. Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    6 votes

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  4. cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number

    3 votes

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  5. In my scenario, I would like the ability to ring multiple users in the que at the same time, but not by selecting "Route calls to members". In other words I would like to ring 2-3 people at the same time and then if no answer move to the next group or user. Just like I can setup in the user extension area. That way if the first group misses it would fall down thru the que as it does now. We are able to work around this by creating another user and use it as a forwarding extension to…

    2 votes

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  6. 10dlc TMO uses SAR TLV which at this time is not supported for BW Messaging API product

    1 vote

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  7. please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile

    1 vote

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  8. Syncing Pipedrive contacts to the RC app

    1 vote

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  9. Please consider integrating with Service Fusion CRM.

    1 vote

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  10. Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.

    3 votes

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  11. be able to support setting up textel integration instead of just referring to textel support

    1 vote

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  12. Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.

    1 vote

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  13. Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote

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  14. most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.

    2 votes

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  15. We are using FastFax Integrations and we would like to send RC Fax through FastFax.

    10 votes

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    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
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  16. Add JobNimbus App to simplify my calls with their customer service software

    1 vote

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  17. myfactory is a webbased german CRM/ERP System which has no Phone integration.For CRM it is very important to know how often a call eas ignored or which was talked with the customer

    2 votes

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  18. Share Daylite contacts (People & Companies) with Google based on a Group.

    1 vote

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  19. all other CRM seem to be available, why not CapsuleCRM

    1 vote

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  20. Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.

    1 vote

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