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Phone & Messaging

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54 results found

  1. I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.

    1 vote

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  2. It would greatly improve productivity to have a group video call feature like Slack does. We found that extremely helpful but would like to stay on one platform opposed to two.

    1 vote

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  3. I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."

    1 vote

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  4. I noticed that my main line texts are coming to me, but I don't know that until I text them back.

    1 vote

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  5. When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Quite annoying as I have to create another team to allow all users and now there is a "phantom" team of the first 15 members to join because I am not allowed to delete it.

    1 vote

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  6. we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.

    32 votes

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  7. please allow access to dial the number directly from the missed call email. It is not efficient the way it is currently set up. You have to write down all the missed call numbers, and then go back to Ring app dial pad to call each one.

    1 vote

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  8. Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.

    1 vote

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  9. to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded

    1 vote

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  10. ...stations. I was hoping to add a feature that when calls are directed into the que it will also ring to that external number as well. Is this possible?. we want that all members on the group will ring simoultaneous at the same time an external number

    1 vote

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  11. In my unit, we are constantly at our desks and then away taking orders, then talking with builders. Adding a keyboard command to put the app in the Not Available mode would be very beneficial

    1 vote

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  12. There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote

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  13. 1 vote

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  14. In the classic version each team could be seen and then filtered by due date

    1 vote

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