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43 results found

  1. Not available Keystroke command

    In my unit, we are constantly at our desks and then away taking orders, then talking with builders. Adding a keyboard command to put the app in the Not Available mode would be very beneficial

    1 vote

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  2. Custom Display Name for Call Queues

    There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote

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  3. when using ring group, include option to NOT have to press 1 to answer the phone for calls from non ring central number

    i do not want to have to press anything when answering the phone.

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