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55 results found

  1. Retain Caller ID information regardless of blind/warm transfer type

    When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.

    206 votes
    20 comments  ·  Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  2. 911 Alert Routing

    We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.

    77 votes
    4 comments  ·  Other  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

  3. Call waiting / Busy

    A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    48 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Play announcement "press 1" on call Queue

    we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.

    35 votes
    Needs More Information  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Display & change your own status in heads up display - HUD

    It would be very useful to display and change your own status in the HUD.

    18 votes
    10 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  6. Please develop a "simple mode"

    Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust).things like dialer, messages, favorites, hud need to be accessible with a single click.hotkey: please allow for a single hotkey to pickup calls, also, allow for calls auto answer.

    18 votes
    2 comments  ·  Application  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded
    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…

  7. Increasing number of logins on one extension

    Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…

    18 votes
    Needs More Information  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Disable internal calls for some users

    I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.

    11 votes
    Needs More Information  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. RC app chat notification

    Settings for extending the chat pop-up notifications in Ring Central app

    11 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. RingCentral Classic Had a Much Better Interface

    Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…

    9 votes
    2 comments  ·  Application  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded
    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…

  11. Audible Chat Notification

    It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile

    7 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. ENABLING COMPANY DIRECTORY SETTINGS

    We would like to enable the company directory setting

    6 votes
    Needs More Information  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Make it easier for user interface, scheduled texting, mass texting

    Your interface is outdated and can be used more efficiency.It's time consuming on how to create mass texts and scheduling them.

    5 votes
    Needs More Information  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Answer from Android Smartwatch

    If it is supposed to work I don't see the option for every call.

    4 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Fax receipt confirmation

    It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.

    4 votes
    Needs More Information  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. Use Personal Mobile Numbers for Ringout Caller ID

    Use Personal Mobile Numbers for Ringout Caller ID

    4 votes
    Needs More Information  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. Option to Customize Presence Name

    option to customize the presence name into the extension number only or include extension number on the name

    3 votes
    1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  18. Hide company contacts feature

    It would be nice to have the option to hide contacts list from certain users. Not all users need to have direct access to a company's CEO for example.

    3 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. NEED 2 FACTOR AUTHENTICATION!!

    I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!

    3 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Save mass text message groups

    In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.

    3 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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