62 results found
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Generate report for users with custom voicemail greeting
Generate report for users with custom voicemail greeting
8 votes -
Streaming Music / Message on Hold
Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.
74 votes -
Add special number to incoming caller ID should be available to all carriers
Description:
The feature request entails enhancing the RingCentral system to allow the addition of a special number to incoming caller IDs. Currently, certain carriers in the US and Canada do not support the ability to display a special number in the caller ID when receiving calls.Background:
In the existing system, some carriers lack support for displaying special numbers in the caller ID feature. This limitation poses challenges for users who rely on identifying incoming calls with specific numbers, affecting their ability to efficiently manage and prioritize communications.2 votes -
API for external contacts
Many Enterprise organizations could benefit from the option to automatically import and update external contacts.
18 votes -
BT Feature Request: Option to Opt out with the Next Gen Call Handling Update
BT Customer was not Notified Regarding the Update From Next Gen Call HandlingNo Training / Info were send to the customer Regarding the Recent UpdateMost Customer wanted to either Revert Back to the Old UI or Opt out with this UpdateCustomer Comments: New UI/ Next Gen Call Handling was not User Friendly and More Complicated than the Old UI
4 votes -
Custom labeling or sorting of call masking numbers
Within my current role I have a few dozen call masking numbers to choose from and they are supported by area code and names labeled are weird and not always in line with the associated doctors' offices (some are labeled under the practice name and some practices are labelled based on a different physician in the practices name) It is very confusing and time consuming and been a headache to deal with. If there were a way for me to label them or sort them based on larger contracts they are a part of I could be able to work…
3 votes -
Outbound Caller ID Search
Customer is coming from CloudCall, which has a local presence option that can auto select an outbound CID(covers most major metro cities) to match the dialed number. RingCX, and Dialpad CC can do this, but if MVP simply had a search feature for its built in Outbound CID selection, it would be more attractive to customers that don't necessarily need a full CC package just for this feature. I have recieved feedback from many prospoects that once that list gets more than 20 numbers in it, it becomes too cumbersome for the end user.
2 votes -
Customer would like when a user puts an out of office event in Outlook, they would like an option to put the phone in DND and change the...
...status to update automatically to DND or DND-OutOfOffice.. Customer would like when a user puts an out of office event in Outlook, they would like an option to put the phone in DND and change the status to update automatically to DND or DND-OutOfOffice.
1 vote -
Give an option to allow an ad-hoc conference calls to continue if the host drops
Use case: RingCentral customers often receive calls from their customers that need to be warm transferred over to another department. After the warm transfer, the call needs to be conferenced so that the customer, called party, and transferred party can all talk together. Then, the original called party needs to be able to drop the call, allowing the transferred party to become the new host of the call.Problem: After a warm transfer + merge, when the original called party leaves, the call terminates for everyone. There's no way to allow the call to continue. Workaround: If the end users uses…
2 votes -
Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
45 votes -
Telus Feature Request: Ability to play far end system's hold music rather than RC client's hold music
There are scenarios of outbound calls in which far-end systems put calls on hold as follows: generate re-Invite, mark the stream with the "a=sendonly" attribute and play the music on hold. The far-end systems wish to only send media on the stream.RC system replies 200 OK and marks the stream with the "a=recvonly". RC system confirms the offer to only receive media from the far-end system.But in some scenarios, RC system does not connect the stream received from the far end to the calling subscriber (RC client making outbound call). Instead, RC system plays client's hold music, specified in settings…
2 votes -
park groups custom MOH
I need to have a custom MOH on park groups
1 vote -
one button to page group
Currently, to page the office, you hit the page option, wait for the prompt asking for a page group, hit the keys for the page group, wait for it to dial then initiate the page.There should be a short key command for the page option. Hit the page button and all users in the page group would be activated.It would also be helpful to have the option as a soft key regardless of idle or on the phone.
4 votes -
Auto transfer completed calls to an external number. ie survey number
This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
4 votes -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
15 votes -
Ability to add a note when when you forward a message
When you forward a message to another team or another member, it would be beneficial to add a note. Right now, after you forward, you have to post a message adding additional content.
3 votes -
(via Jupiter/mThor) Allow manual conference call to continue after host drops
Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.
13 votes -
Allow dialing 811 numbers in the US and Canada
Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.
34 votes -
Role+Site Domain: Hide Other Sites in Analytics, IVR Menus
I have had several customers over the years request this, but especially pertaining to larger accounts with many sites. This customer is just the most recent to bring this up.If a user has access to auto-receptionist & analytics (for example, phone system admin) and assign them to a specific site(s)/role domain, that user can still see IVR menus for other sites and also see every other site in Analytics. This can cause a lot of confusion for the end user:1. They can see the IVR menus of other sites, but they are greyed out to where they cannot edit them.…
4 votes -
Adding a do not disturb key to the call pickup group or desk phone.
agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the bridge console and the queue calls still ring the desk phone. The only solution from Ring is to remove the agent from the pickup group each time they log out the bridge console. This will have the administrator to added each agent as a admin which will not work.
2 votes
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