179 results found
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Include voicemail quantities in emails to queue members and managers
I have a helpdesk call queue, if a call is missed and someone leaves a voicemail, an email is generated to the team and managers. Is it possible for this email to also state how many other voicemails are in the help desk queue. For example if a voicemail is received and there are two other voicemails unchecked in the queue, the email would include (3 voicemails in queue) somewhere. I know the desktop app does this, but it would be beneficial for the email to show it as well. Cisco's Finesse does this.
1 vote -
New design for the tick box that will be more visible
It's hard to understand which custom rules for call queues are enabled because the only indicator is the thin outline around the rectangle across the custom rule. Please apply a design for this tick box that will be more visible. It's become extremely difficult to understand what is enabled when using a small phone screen. Thank you.
1 vote -
CompleteAudio while connecting that runtime of 52 second even if the Maximum caller waiting time in queue under Wait settings is 20 seconds
In a call queue overflow setup.
Client want to complete the Audio while connecting that runtime of 52 seconds of the main call queue even calls are directed to a call queue overflow after 20 seconds via Maximum caller waiting time in queue under Wait settings.creating for Valley Air Conditioning
UID 451524124 on behlaf of Kristan Ashley1 vote -
Choose specific extension to receive call
The client is requesting to have an option to manually choose specific extension to receive calls from call queue.
1 vote -
Permanent sound setting set up
The ability to permanently set up the RC app sound settings so that the users don't need to change it to speaker or headset if they logged out on the app or the computer has been rebooted.
1 vote -
When showing in a meeting do not ring my phone from the queue
When synced with your calendar and showing in a meeting/ busy I wish that would remove the person from the call queue for the time being. This will help the person to not forget to log out and back into the queue.
1 vote -
Call Queue Fixed order settings.
We need a call queue with Fixed Order settings that allow the previous extension to pick up the call if they missed it initially, before or while its being forwarding the call to the next extension in line.
1 vote -
Enable all headsets to work Properly with Ring CX - enable the answer call button to work so one does not have to rely on the pc screen
Enable all headsets to work Properly with Ring CX - enable the answer call button on headsets to work so one does not have to rely on the pc screen to answer calls. Also merge analytics screen with agent screen and CX with ring central. There are to many screens to deal with.
1 vote -
Call Queue - If the members of the CQ is on DND they want the call to be transferred direclty to a other call queue
If the members of the CQ is on DND they want the call to be transferred direclty to the call queue
1 vote -
Notifications
Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.
1 vote -
Ping Call Vendors Not To Send Calls When All Agents Are Occupied
For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.
1 vote -
Enable to dismiss call in call queue
User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call
1 vote -
1 vote
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Barg
We need an easier way to listen in on calls our employees are taking. Specifically from the mobile app or "softphone" is what you call it. Currently I have no way to see who is on a call and listen in if I choose to do so
1 vote -
Ring Settings in Call Queue
When the call comes in the call queue, all extensions under the call queue will ring, but if the extension didn't answer, that's the only time the call will be routed to
the external number.1 vote -
main number to be the direct number of a call queue
main number to be the direct number of a call queue
1 vote -
Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.
Main greeting that automatically connects to the IVR, so the IVR menu can be repeated by pressing # without repeating the entire main greeting.
1 vote -
Ability to see the direct number's name on the dialpad instead the call queue name
allow customer's to see on the dial pad the direct number's name of a call queue to dial out
1 vote -
Ability to detect if user is having an outage and set the ring setting to DND
Ability to detect if user is having an outage and set the ring routing to DND or transfer the call to another extension or external number.
1 vote
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