338 results found
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To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number
for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.
3 votes -
Analytics call queue reporting
Call Queue Reporting
We have multiple Call Queues all with different Freephone or NGN numbers, when called the call is then forwarded to our Call Queue of 12 Agents.
If need be, the call is then transferred to the relevant department which is entered by a team member.
Currently Analytics shows this as 2 calls taking place, being the call coming in and being answered by the agents, and then being transferred to the specific department.
That is correct by design, however i would like to see this as being 1 call, from end to end. A potential client calling…
5 votes -
Ability to forward missed calls of call queue extensions to another extension.
It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.
2 votes -
Call Queue Notification
To implement a notification for a call queue member when a call is coming from a call queue group
5 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.
2 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.
2 votes -
Display accurate telephony status of call queue members even while additional calls are ringing to those who are active on calls
Preconditions:
A: SCP SP 1236 "Call Queue - Multiple Calls" is enabled
&
B: The call queue setting: "Maximum concurrent calls per member" is set to >1.Scenario:
There are 6 users in many simultaneous call queues.
All users use the Messaging feature and can see each other's RC App status.
Lets say 3 of those users are active on a call queue call and their RC App status/presence indicators show Red/On a call as expected.
- As soon as a new Call Queue call is offered to any of their assigned Call Queues, the users' RC App status changes…2 votes -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
3 votes -
Track Forwarded Call Queue Voicemails in Sent Items
Currently, when a voicemail from a call queue is forwarded via the online voicemail portal, there is no record or entry of this action in any "sent" folder or message history. The "Sent Items" folder is exclusively for faxes. We require the ability to track and view a log of all forwarded voicemails from call queues to ensure accountability and provide an audit trail. This feature is crucial for managing queue activity and ensuring voicemails are handled appropriately.
2 votes -
Call log
To show multiple missed calls from the same number.
1 vote -
Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
23 votes -
When all Call Queue members are on DND status, calls should go straight to Voicemail
Our Customer requested for a setup that should be available on a Call queue wherein if all members are on DND or is on unavailable status, calls should go straight to Voicemail without their customers having to wait for the maximum wait time before the call go to VM
5 votes -
View Call Queue Recordings within the Mobile App
Our main sales phone number funnels through a call queue. I can view recordings of call queue calls in the admin portal, but would like to be able to view them through the RingCentral mobile app as well.
2 votes -
Use the call queue number as a Caller ID for limited extensions
Capability to display the call queue number as the outbound Caller ID for a limited extensions.
2 votes -
Multiple Schedule in A Day for Call Queue
I'm working on a call queue and I'm trying to add multiple time entries for a single day
so for Monday from 7 am to 8 am and on Monday 6 pm to 9 pm
I don't see a way to do so1 vote -
Outbound Automatic Transfer
Customer wanted to have the option for their secretary to call and once answered will be automatically transferred to their extension
1 vote -
Call Queue Wait Settings - max callers in queue
currently we can add up to 25 callers in queue.
Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.21 votes -
call queue key presses
It will be more easier if there is an option on the call queue to created an automated system that allows the callers to press pound or any key presses to be forwarded to a dedicated voicemail extension.
3 votes -
Automatically turn-on Member status after disabling DND
Customer wants the member status of a user to turn on automatically, after disabling DND. Right now, Whenever she disables DND, she needs to manually enable the member status from the Call queue itself.
1 vote -
Set Ringtones for Different Call Queues
For users who are members of different Call Queues, allow them to set different ringtones to allow at an auditory level to differentiate between them. Both for App and Phone.
1 vote
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