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3 results found

  1. Folders or Subcategories within the HUD Feature

    Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular moment or day. All user's who use the HUD feature would benefit from an additional features like this.It would simply work exactly like Folders under the Message tab. Have the ability to add new Folders, name the Folder, place extensions in the Folder, and move the Folders' orders.

    46 votes
    Planned  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    Missing features include:Call duration of all active callsComplete caller information for all active callsCorrect status (most users show offline in RingCentral app, correct status in RingCentral Phone app)Option to display entire HUD that lists all users in a narrow window (currently in the RingCentral HUD, I can only see a few users, even on a 32" Apple Pro Display XDR monitor; in the RingCentral Phone app, I can see all users easily and clearly in a narrow window that occupies perhaps a 5th of my laptop screen)

    27 votes
    1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

  3. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.

    35 votes
    Planned  ·  5 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
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