Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone
Missing features include:Call duration of all active callsComplete caller information for all active callsCorrect status (most users show offline in RingCentral app, correct status in RingCentral Phone app)Option to display entire HUD that lists all users in a narrow window (currently in the RingCentral HUD, I can only see a few users, even on a 32" Apple Pro Display XDR monitor; in the RingCentral Phone app, I can see all users easily and clearly in a narrow window that occupies perhaps a 5th of my laptop screen)
Michael
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
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Jeff
commented
The RingCentral Phone App HUD Displayed the User Extensions in a large grid pattern which was very easy to glance and see who is on an active call or not, etc.. The RingCentral App only has a list to scroll through for user extensions and doesn't allow many extensions to be viewed in one page on the HUD like the RingCentral Phone App had. Additionally, with the latest version of the RingCentral Phone App (Version 22.3.0.44615) we lost the ability for the HUD to update the status of calls.