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222 results found

  1. Receive Google Verification Codes using RingCentral Phone Numbers

    This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    13 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. way to add variables to the templates for SMS texting in RC app?

    When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Increase TCR Filters, to include sites and departments

    Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Receive OTP from websites

    Ability to receive OTP when creating an account on websites.

    24 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Support for Hyperlinked Text in SMS/MMS Messages

    I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.

    Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.

    The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Facebook OTP

    Have the ability to receive OTP SMS from Facebook.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. SMS for RingCentral UK and EU Brands

    Current Functionality:
    SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

    Requested Functionality:
    We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
    1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
    2.…

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    14 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. option to all robocalls in ringcentral

    I want to send text with automated RoboSMS to bulk numbers.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Notifications of failed SMS/MMS for the receiving carrier

    We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Reporting on Numbers Associated with a TCR Campaign

    We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    15 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Disable/remove capability to create Company SMS Template for Custom Roles

    App does not honor user role settings to prevent SMS company template creation

    We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Multiple User on Operator

    ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Reply stop option to one particular email/text to stop receiving messages

    Reply stop option to one particular email/text to stop receiving messages

    I want to do is reply STOP to one particular email/text so I stop receiving messages from that one particular number.

    How do I reply to a text in RingCentral?

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Block Internal Numbers from Sending SMS to Specific External Numbers

    I would like to manually add specific external numbers to the opt-out list in the admin portal to prevent internal users from sending SMS messages to those numbers.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. SMS notification sent by RingCentral should be coming from the same number

    When RingCentral sends notifications via SMS, the messages come from different phone numbers each time. This needs to be fixed so that they all come from the same phone number every time.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Create schedule to allow for text notifications on weekends but not cals

    Create a separate schedule option for notification of Texts & Calls, so we can choose to receive Texts on the weekends, but forward after-hours calls

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. When sending a "New Text" have it open the text message history after entering the phone number

    When you send a new text you now have to type the message before you can see the history of texts with that phone number. Please CHANGE IT BACK to the way it was! When you enter a phone number have it open the text message history and then write the text message.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Need a way to automatically suffix out messages with "STOP to quit"

    Looking for a way to automatically suffix our SMS messages "Stop to Quit".

    3 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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