519 results found
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number tagged as spam
The customer was looking for real-time feedback explaining why their SMS messages were being flagged as spam, as this was preventing the phone number from sending and receiving SMS messages. They wanted to identify the specific word or content that triggered the spam filter and requested guidance on how to avoid similar issues in the future, including best practices for creating messages that are less likely to be flagged.
6 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
13 votes -
Active Number and SMS Capability Verification
We hope RingCentral can provide an API or a built-in feature to identify if a phone number provided by a client is currently active and provisioned for SMS before a message is sent. Additionally, it would be highly beneficial to have the ability to check a recipient's opt-out status via API. Having this validation capability would help us verify SMS eligibility before attempting to send a message, reduce failed delivery attempts, and maintain better deliverability rates by filtering out inactive numbers upfront.
4 votes -
opt out date
Have the date when the customer opted out of SMS on the report downloaded from the admin portal > SMS opt out numbers.
6 votes -
Feature to receive sms short codes for Sinch Nova phone numbers.
We are having an issue wherein campaigns and phone numbers tagged under Sinch Nova are not getting verification/short codes from different platforms.
13 votes -
ENABLE SMS WORKFLOW FOR SHARED INBOX
SMS automation/workflows are currently only available for direct numbers and not supported in Shared Inbox. It would be helpful to extend this feature to Shared Inbox to allow teams to automate responses and improve messaging efficiency.
6 votes -
SMS that can be send when Messages/SMS not being delivered
An option or feature from RingCentral, wherein when a user sent an SMS and it fails. RingCentral will send an automated SMS to the user to alert or inform that the SMS to this specific number fails.
5 votes -
SMS Workflow Builder - Reply after hours using same days but different time frame
The ability to set after hours schedule to use same days (Mon-Fri) and create different SMS auto reply for a specific time frame. For example, I have use Monday to set auto reply for the time 6AM to 1159PM. I still need to use Monday and set the auto reply for a different time, 12AM to 6AM.
2 votes -
Ability to filter non-canadian numbers
Ability to filter non-Canadian phone numbers to prevent SMS messages from being sent to unsupported destinations. The goal is to help avoid accidental messaging and prevent unexpected SMS-related charges.
4 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
16 votes -
auto resolve turn off
Ability to turn-off Auto Resolve feature completely.
2 votes -
sms notification
Persistent (desktop) notification for inbound text messages until text is 'assigned'.
3 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
29 votes -
Shared sms inbox to link shared contact
We need contacts created from the Shared SMS Inbox to be stored at the shared inbox or common-resource level and displayed to every assigned SMS handler
3 votes -
Send Auto-reply SMS for unregistered TCR numbers
Unable to complete TCR Registration due to the company's business type. Will enable Inbound SMS, however need to atleast have a feature to send auto-reply to sender that number is Inbound only and cannot reply with texts.
3 votes -
Please eliminate the pop up window that covers the text message I am typing every time I try to text.
Every time I click in the text message and start typing this horrible pop blocks the text I am typing so I can not see what I am typing and have to stop texting and move the mouse out of the box in order to see what I am texting and then start typing again.
2 votes -
automated sms response to acknowledge received text
We want our customers to know that we received their text message successfully and that we are working to answer them back. Tried building this through the workflow function but was unsuccessful on the company level.
2 votes -
SMS SLA Escalation (to managers)
A function that automatically escalates a text message to an assigned user that has gone unanswered/unassigned for a given amount of time (for us 15 minutes). This is helpful because desktop text notifications do not persist until it is answered and there is no 'new' text message bubble counter for shared text inboxes.
2 votes
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