SMS for RingCentral UK and EU Brands
Current Functionality:
SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.
Requested Functionality:
We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
2. 1-to-1 Messaging: Support direct, individual conversations via SMS.
3. Group Messaging: Potentially support sending messages to multiple recipients simultaneously (subject to local regulations and technical feasibility).
4. Integration with RingCentral App/Desktop/Web: Seamlessly access and manage SMS conversations from all RingCentral applications.
5. Historical Records: Maintain a history of SMS conversations within the RingCentral platform for compliance and reference.

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Régis commented
Our tenant is in France but a number of users are in the US and have US international numbers. It's business-critical that our customers are able to send text messages to these numbers in the US