147 results found
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Read Receipt for SMS
this is on all other software as Teams, Skype
21 votes -
SMS Messaging for Australian Users
The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.
24 votes -
Contact Broadcast - Pager for Emergencies
It would be a great feature if, instead of only being able to send a text message as a broadcast also being able to create a page or broadcast to each phone. Somewhat like an "amber alert" so if there is an emergency in the building we can share that with the entire staff.
8 votes -
Get email copies of outgoing text messages.
You can already get email notifications for incoming texts, and this is great because it lets you archive that communication the same way you would an email. But unlike standard emails, you only get one side of the conversation, because outgoing text messages cannot be saved like an email. Having the option to receive copies of outgoing texts would let the records be more comprehensive, and would let other employees have a record of the conversation.
11 votes -
Ability to send SMS from Voicemail Screen
When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…
7 votes -
Auto reply that number is disabled for SMS
Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS.I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.
29 votes -
Create contact groups to send bulk text messages
According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.
24 votes -
Automatic text forwarding
We can make easier to get same text to several numbers
37 votes -
The option to send an automatic SMS text message to inbound callers
any inbound call no matter if answered, gone to voicemail or text, the inbound call should get a automatic text message from your RC number thanking then or whatever message you wish to be sent out to the the inbound caller.
8 votes -
Ability to turn off text notifications after hours & on weekends
We would like the ability to turn off text notifications on the mobile app after hours and on weekends.
20 votes -
Give administrators the ability to report on text messaging (number sent/received, and even view the text)
I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
29 votes -
Email to Ringcentral converted to SMS
Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipment can send email alerts only. These email alerts would then be received by RingCentral and converted into SMS messages.
32 votes -
Restore deleted text messages
Need to have access for deleted text messages
13 votes -
Give Admin options to clear voice mails and sms messages for any account
Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up might be needed
12 votes -
Inbound Group SMS Text
Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.
24 votes -
Block SMS/Text messages without blocking phone calls from the same number
We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clients to have the ability to text our doctors and therapists. Having the ability to block text messages while still allowing phone calls from the same number would be a valuable feature to us and I would imagine other organizations as well.
9 votes -
GIFs in text message
GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.
14 votes -
Receive, Send, View Texts from "Office Number" as well as other numbers within the organization
We receive texts to our main phone line, however only 1 person is able to view, read, respond to those messages. We need the ability to view, receive, send texts from this main line regardless of the user. This is vital for our Customer Service/Customer Experience Teams to ensure that all customers are taken care of if someone is on vacation, sick, or other reasons for unavailability.
9 votes -
Being able to receive and send text messages via a call group phone number
Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ring central app) that manager can receive that incoming text message and then choose to reply to it either from their own softphone extension, or respond as the or Manager Line so that the employee contacting us only interacts with one text line. This can be done with incoming and outgoing calls, so it stands to…
11 votes -
I want to be able to tell if someone has viewed a text message
This would be helpful to see if the SMS has already been seen by another user.
7 votes
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