5 results found

1. Make Messaging Permission in Custom Roles a Native Feature

   The Composability process was launched in December of 2019 as a way to hide or remove the Messaging capability in RC App. Reference https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit?usp=sharing As new employees join RingCentral it has become evident that this process is not easily understood, forgotten, or never trained. You can do a search in various RC App support teams and find this as a common topic to this day where our employees continue to seek guidance on this process. The process has become a post sales drag on many resources in the company, especially SEs. The request is to make removing or hiding Messaging in RC App a native role permission in custom roles within Service Web without an extra step in the process that ends up involving the AE, Deals Desk, Finance, and RVPs. RingCentral natively supports custom role permissions for the following today without special internal processes:
   Domestic Calls
   International Dialing
   Voicemail
   Meetings
   Desktop App
   Mobile App
   Phone App for Desktop
   Messaging should be added to that native list for both “hide” and “remove” (although I’m not sure what kind of customer wants to hide the feature in the app, most want it removed from the app). It’s time to make this permission easier to administer for our customers and our internal employees that support sales and service. Let’s remove the internal process to better enable our customers and give time back to our employees.

   The Composability process was launched in December of 2019 as a way to hide or remove the Messaging capability in RC App. Reference https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit?usp=sharing As new employees join RingCentral it has become evident that this process is not easily understood, forgotten, or never trained. You can do a search in various RC App support teams and find this as a common topic to this day where our employees continue to seek guidance on this process. The process has become a post sales drag on many resources in the company, especially SEs. The request is to make removing or hiding Messaging… more

   32 votes

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2. Ability to Assign Different Ringtones for Incoming Calls and Incoming Faxes
   2 votes

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3. Call Log - Enhancements

   If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company call logs. The analytics side of the product works exactly like that, but call recordings cannot be accessed that way.

   If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company… more

   44 votes

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4. Ability to Login/Logout from Call Queues on Desktop Phones

   The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne about the use case for Tenet Healthcare: "The issue is that the phones are located in main areas and will be answered by physicians in the area (not a specific user). Have punctuality on a physical phone would avoid issues with the portal as most physicians wont login".I'm mainly seeing these scenarios with Avaya's health and retail verticals, but I'm sure other verticals would benefit from this feature.

   The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne… more

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5. Colorblind Setting

   Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

   48 votes

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