Ability to Login/Logout from Call Queues on Desktop Phones
The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne about the use case for Tenet Healthcare: "The issue is that the phones are located in main areas and will be answered by physicians in the area (not a specific user). Have punctuality on a physical phone would avoid issues with the portal as most physicians wont login".I'm mainly seeing these scenarios with Avaya's health and retail verticals, but I'm sure other verticals would benefit from this feature.
Juan Rubio
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