2185 results found
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Inbound Calls Performance Reporting - Allow different view of data
Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the reporting is not accurate for our users performance. Future Solution: Allow a different view of the data. Capture the data for total call times even in the instance of call transfers. Instead of capturing a one to one for the inbound calls and FIRST user who answers. Allow a view that shows it broken down by the users and…
5 votes -
Email notification for Failed inbound fax
Looking forward to have all notification for fax transactions(inbound and outbound, failed, partially received or success)
4 votes -
Porting process improvement.
Create a dropdown option for selecting carriers, once a carrier is selected, we will get specific steps for porting requirements specifically to that carrier, for example, Verizon has a special process wherein the customer should request a number transfer PIN when porting out services. This would help customers get the right information from their carrier to process their porting out request. helpful links:https://www.verizon.com/support/port-out-faqs/https://www.att.com/support/article/wireless/KM1447526https://www.t-mobile.com/support/account/transfer-your-phone-number#Transfer%20Your%20T-Mobile%20Number%20to%20Another%20Carrier
4 votes -
Phone registration Log (Deskphone)
If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
7 votes -
Ability for admin to set and lock ringer volume for J series phones using ACO
Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.
3 votes -
Admin managed default notification preferences for teams and direct messages.
The ability to control the default notification preferences (through templates if possible) would be very handy. we noticed that when a teams message group gets created some users notifications for that team will be muted by default and they will not get any notifications about messages from that team.
3 votes -
Block spam faxes automatically
Customer want the system automatically detect spam faxes and block them
5 votes -
Hide the "My next steps" tab on myringcentral.com
You should be able to hide/acknowledge this red badge to remove it.
4 votes -
Analytics reports for specific time frame like between 6am to 6pm EST
Analytics reports for specific time frame like between 6am to 6pm EST
6 votes -
Bulk assigning inventory numbers
The option to bulk assign numbers from the inventory would save the engineers a lot of time. Currently you have to assign numbers 1 by 1, such as when adding numbers as CCRNs using numbers from Number Inventory.
3 votes -
Enable Survey after queue call
It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).
8 votes -
Customer wanted their users to be able to answer calls from queue even if they are engage in a call
The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.
5 votes -
Ext search in "Add User" creation wizard
When adding a user in RingCentral MVP, finding an available extension can be time-consuming.It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see if the extension is in use or you have to go to Users > Users with Extensions and scroll through the user accounts looking for gaps in assigned extensions.Having the ability to search for extensions that are not in use would be helpful in the case that you need to narrow down the extension search. For example, typing "3"…
12 votes -
Add Paging and Intercom as options to be added from presence menu on phones.
Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
6 votes -
When the main company number was dialed it will ring first before the company greeting will be played.
They want to have the callers hear a ringing tone first before the company greeting will be played.
9 votes -
Block SMS from International Numbers
When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.
3 votes -
Option to upload a new greeting/prompt by dialing in/calling in
Right now, we can only manually change a greeting of an IVR menu via the Prompts library (Record prompt > Call me *on your preferred number) and assign it to the prompt of the IVR menu. The same goes for the call queue.It would be great if we could have a feature/option to just dial in to upload a new prompt or greeting for an IVR or call queue.
3 votes -
Add a textbox to User Phone Details for Custom Configuration Script
Phones configure themselves by accessing plain text configuration files hosted at a certain, RingCentral-provided URL. For instance, Yealink phones download their configuration from yp.ringcentral.com/provisioning/yealink/$PN .It would be great if there was a textbox in the "user phone details" page ( service.ringcentral.com/application/company/phones/XXXXXXXXXXXX/details ), where we could specify some extra text to be appended to the end of RingCentral's provisioning text.For instance, if I had a Yealink phone, and in this hypothetical textbox I typed the following:wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThen it would be rendered on RingCentral's provisioning server at URL yp.ringcentral.com/provisioning/yealink/custom/$PN/$MAC/device.cfg something like:#!version:1.0.0.1wallpaperupload.url = https://i.imgur.com/lGYkhyP.jpgphonesetting.backgrounds = Config:lGYkhyP.jpgThis…
4 votes -
Export List of Phone Devices
I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.
16 votes -
Call Log Email Delivery Settings for selected extension
Need to have settings wherein we can select Call Log Email Delivery Settings for the selected extension
3 votes
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