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2183 results found

  1. Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.

    2 votes
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  3. Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.

    6 votes
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  4. ...lf of course, Zoom, etc.). ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itself of course, Zoom, etc.)

    4 votes
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  5. Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.

    2 votes
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  7. There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. We check that if the auto-receptionist is routed to IVR, it doesn't have a mailbox or email recipient. If possible we direct the email notification to the settings that we can put on the IVR

    3 votes
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  9. Currently users have to select the key configured for shared lines before calling in deskphones. Customers would like to select shared lines by default for outbound calls. Please add a feature so that the users can select which line they would like to use by default in Deskphones.

    4 votes
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  10. Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=MVP&language=en_US

    2 votes
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  11. The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.

    10 votes
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  12. At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier

    20 votes
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  13. A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.

    2 votes
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  14. Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give admins better control of what settings or tools users can use and roll them out on our own time with proper comms if needed.

    2 votes
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  15. It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr

    2 votes
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  16. We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension to turn that on

    8 votes
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  17. The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Customer would like to have an option to ring more than 2 active phones to ring simultaneously in a Ring group. Its a limitation of the ring group that it cannot have more than 2 active phones to ring simultaneously.

    3 votes
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  19. The customer is looking for a feature to record only 1 side of the conversation. Either the caller side or the recipient side.

    3 votes
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  20. When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we change the user to Teller or MSR until we hire another employee. When the new employee starts we edit the old user with the new user info and save. Well the new employee can see all of the old employees text messages, chats, vm's. Its really not professional. Need something…

    4 votes
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