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2182 results found

  1. Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number

    Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number.If will be beneficial for the owner of the external number to know if the call was coming from their RC account.

    7 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  2. Ability to change Company Main number type to Voice only

    The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.

    19 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  3. Assign voicemail box to an external number or create multiple voicemail box from external number

    Caller would like to create multiple voicemail box from an external number. He wanna be able to assign a voicemail box to an external number.

    2 votes
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  4. To be able to Sign-out all agents in BULK

    For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.

    3 votes
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  5. Block All incoming International calls in bulk option

    The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Download Voicemail Recordings from Admin Portal

    I need to be able to download voicemail recordings from different users from the admin portal. It is time consuming to have to login to each individual user to access these recordings.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. ability to create Analytics reports for a specific call queue

    ability to create Analytics reports for a specific call queue

    6 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Receive email notifications for sent messages

    Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well.This way everything can be kept and tracked via our email addresses. Thank you!

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Can break through DND status using Rule

    Can break through DND status using Rule

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Max Agents in Simultaneous Call Queue

    Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Enable Multiple Group Managers

    At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier

    21 votes
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  12. ACR - Call not was not recorded

    Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.

    2 votes
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  13. Allow remote control using app.ringcentral.com and mobile apps

    Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version

    14 votes
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  14. Key Template for RingCentral App

    It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.

    2 votes
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  15. Call duration warning notifications

    Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.

    6 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  16. ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...

    ...lf of course, Zoom, etc.). ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itself of course, Zoom, etc.)

    4 votes
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  17. Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.

    Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. caller identifier to know if the call is for company a or b

    have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.

    2 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  19. Message-Only Extension - Admin Activation

    It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and performing activation procedures.

    10 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  20. Allow Deskphone and Desktop/Mobile app to be grouped

    The customer would like to get the feature to group desktop/mobile app and desk phone together if there's already an existing grouped coworker under the ring settings

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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