2048 results found
-
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
4 votes -
Allow an option for IVR Menus to send a text message upon clicking a number
It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
7 votes -
Receive a notification alert when a certain number or number series becomes available
Notification alert when a certain number or number series becomes availableThere are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
6 votes -
Remove email notification to the users when adding or remove users in call monitoring.
Remove email notification to the users when adding or remove users in call monitoring.
6 votes -
Option to remove main company number for outbound caller ID settings
Hi, On behalf of Mr. Alex Moore of TowerPoint. The customer would like to have the option to remove the main company number as an outbound caller ID number for other users in the account. Currently, the numbers that will appear as an option for outbound caller ID are the main number, direct number, and number assigned to the auto-receptionist. Customer wants for their users to only have the direct number as an option to set up as an outbound caller ID.
27 votes -
notification sound in call queue group for incoming call while everyone's busy
notification sound in call queue group for incoming call while everyone's busy
4 votes -
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
1 vote -
Allow overlap custom rule from main number and user extension
Right now, main number is assign to a user extension then from user extension, we've created custom rule to ring all devices. I don't want to assign main number to a call queue since it will not allow the user to answer multiple calls at the same time. But the problem is when a caller calls our main number and press direct extension, if main number is assign to a user extension, then it will adapt the bahavior I've created under custom rule of that extension which is, it will ring all the devices instead of ringing just my phone…
1 vote -
Multiple Users on one license
Customer wants to have a feature where multiple users can access 1 extension
1 vote -
Forward calls to next group if no members of group available
We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company number. She is the only member of this group, and this group routes calls to our customer service group when she does not answer. The problem is: if she sets the phone to Do Not Disturb or Do Not Accept Queue Calls the phone will still ring for the customer, just not her phone. So…
3 votes -
Import Presence Settings
It would be good to have the ability to import a user's Presence set up so it can be applied to another user. I understand that there is User Template, but it would be time-consuming to set it up again.
2 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
4 votes -
An IVR prompt that will let the users listen to an extension voicemail message.
- customer mentioned would like to know if we can set up an ivr menu that will let the user listen to their vm messages by dialing the IVR menu and should prompt them to dial the extension number that they would like to listen to the voicemail message. -customer prefers this type of set up rather than dialing the main phone number and extension number * then pin.
1 vote -
The customer wanted to provision two lines using a rental phone.
The customer wanted to provision two lines using a rental phone
1 vote -
Call handling settings
Hi Team,Customer called in today because they are having an issue with the delays before a call is being routed to the Ring Settings Group. The customer has the "Tell caller they're being connected" feature off and only have the "Play music while connecting" turned on. However, the customer said that it's taking a while before the call to be routed to Ring Settings Group. I counted and it took 11 and 15 seconds before the call was routed to the first number under Ring Settings. Customer said it would be better if they will also have the option to…
1 vote -
View only company call logs permission
Requesting to have a feature where we can add a specific role where a standard user will only have View Only Company call logs, no option to delete recording.
1 vote -
Sync company directory with Desk Phones
Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
7 votes -
Capability to check in SCP in users are using headsets and to know the make and models connected
Capability to check in SCP in users are using headsets and to know the make and models connected
2 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
9 votes -
Include the voicemail greeting to automatic call recording or the voicemail left
. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeting that the caller heard to be included on it.
6 votes
- Don't see your idea?