Max Agents in Simultaneous Call Queue
Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible
3
votes
Jonnah Joyce Aspiras
shared this idea
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Brian
commented
We've gone under a department restructure and our leadership requires a simple method of call management. They want everyone in the department to be in the main call queue, and they would handle their individual call queue status from their phones. This is necessary as its impossible to maintain the constant shifting list of employees that are 'available' to take calls. At any given time, not all 50+ users would be eligible to take calls, so this shouldn't affect how RingCentral handles ringing multiple users simultaneously.