270 results found
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Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
2 votes -
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue
Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.
Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec
Brand…
2 votes -
voice message management center
To facilitate the use and administration of voice guides, it would be useful to be able to manage the loading, downloading and allocation of messages to different objects from a specific interface. This would enable messages to be updated en masse when there is a change in customer brand or a marketing campaign to be carried out.
3 votes -
Call Recording
Add the ability to disable Ext to Ext automatic recording so only external calls are recorded. All or nothing does not work for all customers.
2 votes -
Report for the missed calls that were already called back
The customer wants to see an option where the missed calls are already called back so they can download them.
2 votes -
Call routing with caller ID tag
Call routing with caller ID tag
Hello, I would like to set up a call routing rule to my number (310) 622-9069 so that all incoming calls ring at selected extensions WITH some sort of caller ID tag or to show the dialed number. Ideally this would be a text caller ID tag added, but showing the dialed number would be fine. When I change the call information settings in my account, it doesn't seem to do anything. Please advise on how we can add a text caller ID tag or ensure that the caller ID on the extensions I…
2 votes -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
3 votes -
Deactivate active user extension immediately without using filter section on the Admin Portal
Deactivate active user extension immediately without using filter section on the Admin Portal
2 votes -
make availability status either red or green, removing the offline or invisible status from users?
To have the option to make the availability status either red or green, removing the offline or invisible status from users?
2 votes -
Show what was dialed from the Dial by Name Directory
Call logs or Reports that will show what was dialed from the Dial by Name Directory
2 votes -
Change Outbound Caller ID in bulk for all extension options
Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.
2 votes -
separate call recording greeting per site
separate call recording greeting per site
2 votes -
dial by name directory
Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.
2 votes -
Direct number as Caller ID for extension Digital line
When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.
Company A number
Company B number
When company A number is dialed it must show the company B number as their caller ID.
3 votes -
Ability to set SMS on DND
I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS
2 votes -
Ability to Stop SMS on after hours
I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account2 votes -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.5 votes -
Forwarding extension with out License
Customer request to get forwarding extension only for the customer,
customer want to have a forward call only with out license to limit the charges they pay for the business2 votes -
Multi site number view
A feature in to view the numbers assigned in a multi-site without searching for the site number for easier view access in the web portal
2 votes -
Deskphone pairing
It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
We're about to switch over to Ring Central and our previous system does this as default.4 votes
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