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  1. Several interfaces in the Admin portal allow selection of how many rows of data to display. I routinely change the default setting to "200" or "All" but I do this routinely because my selection does not "stick" from one session to the next -- often reverting to showing only (for example) 10 call queues when I have 47 and would like to see them all by default. Can this be changed?

    1 vote

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  2. For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.

    4 votes

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  3. Enter the local number EG 01778 instead of having to know it is located in Lincs / Bourne
    When ordering a new number

    1 vote

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  4. A feature in admin portal to sort the extensions added in automatic call recording from the ones not added yet

    2 votes

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  5. We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.

    2 votes

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  6. Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.

    2 votes

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  7. It would be helpful if we could have a recurring report of the users within the account. This will allow the admins to monitor if there are users added to their accounts or if the lost employees.
    This will be helpful for accounts that have a large number of users.

    3 votes

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  8. Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.

    3 votes

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  9. We would like to be able to manage backgrounds in Ring Central Video at a enterprise level. Ring Central Meetings had this feature, and we lost all of our backgrounds when we moved to RCV.

    2 votes

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  10. We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from

    2 votes

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  11. A feature for super admin users to access the AI content of other user extensions

    2 votes

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  12. Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.

    4 votes

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  13. We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
      Customers expect the…

    2 votes

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  14. Description:
    It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:

    When software or firmware updates were pushed to the device.
    When the device went offline or encountered connectivity issues.
    When the device reconnected to the system.
    Historical status changes or any relevant activity related to the device.

    This would provide better insight into device performance and help troubleshoot issues more effectively.

    3 votes

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  15. We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?

    5 votes

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  16. Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.

    2 votes

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  17. A feature in which user 1 block the Ring Central messaging from user 2 and both users can still send a Ring Central message to other users.

    3 votes

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  18. Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.

    7 votes

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  19. Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.

    5 votes

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  20. Pretty self explanatory. Add schedule functionality to IVR menus.

    2 votes

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