Feature Request: Call Queue Configuration Export
Feature Summary:
• Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:
• Queue extension numbers
• Queue members
• Call duration settings
• Ring type (e.g., simultaneous, sequential)
• Any other relevant call handling rules
Use Case:
• Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.
Proposed Solution:
• Introduce an "Export Call Queue Settings" feature within the Admin Portal
• Provide CSV or JSON export format for easy reference and re-importing
• Ensure exported data includes all key configuration details
Business Impact:
• Saves time and effort for customers and implementation teams
• Reduces risk of misconfiguration during migrations
• Enhances overall admin experience by offering better visibility into queue setups
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