2181 results found
-
Users - Department Groups (replacing User Groups?)
In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalability.Use Case: 40 employees in one department, with one department manager, and three team leads. The team leads AND department manager require call recording access to each member underneath them. This department is specific to one Site (we are multi-site), where we have other sites with a sister department and different manager/team leads for that site (for instance, Sales 1, Sales 2, etc). In order…
14 votes -
all calls must be recorded automatically
cx wanted that all calls must be recordedautomatically even a newly added ext without going to the portal to edit the calls to be recorded.
1 vote -
Limit login to ONLY certain phone numbers on the account (Such as the main company number).
After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension.Please limit either the ability to log into RingCentral.com to ONLY the main company number and a user's assigned number/numbers OR (preferably) create a feature where admins can set which phone numbers are allowed for logging into RingCentral.com
1 vote -
Screening, Greeting & Hold Music Directory Change
I would like to the ability to change the Screening, Greeting & Hold Music for my entire directory at the same time instead of extension by extension.
1 vote -
Remove the "Send an email when a phone is added" option
Could you please untick/remove the “Send an email when a phone is added” option from all our users? Looks like I can’t do it through the user templates and user bulk update option
2 votes -
Call Wrap Up time set to 2 and 4 minutes
Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers
19 votes -
Avaya J139 Management
I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black and people think they are not working. I want the screen on all the time.
3 votes -
MVP line under Billing contact info page Billing > Payment Method > Billing Contact Information..
put MVP line under Billing contact info pageBilling > Payment Method > Billing Contact Information..
1 vote -
View/Export all extensions in a single screen/report
When looking for an available ext for a new team member, we have to check the "Users with Extensions" and the Groups section under Phone Systems. It would streamline things if there was a single screen or report that can be pulled showing all assigned extensions instead of having to go to multiple places or to export multiple reports that have to then be merged together.
1 vote -
Ability to Ring Multiple Third-Party mobiles in Call Queue
Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.
1 vote -
Allow Muting Of Calling Recording By Individual
While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important conversations and transactions, potentially causing confusion or misunderstandings down the line.Therefore, I would like to suggest that we allow muting of call recordings by individual instead of allowing everyone to mute the recording at any time. This approach not only maintains the integrity of our call records, but it also respects the privacy of individuals who may not want their…
2 votes -
Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.
There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward remotely. Our last voice system, Cisco, we were able to see this and not have to go to the physical phone. This is not possible to do for us we have many campuses at different addresses. This is very bad customer service when I cannot do my job without driving to go find out…
2 votes -
See a user's CQG membership from their extension settings
It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.
9 votes -
Show Billing Destination Changes (Outbound & Domestic) in Audit Log.
When Billing-Calling Rates-(Outbound Rates-Domestic Rates) changes are enabled/disabled in ServiceWeb, that these changes are populated/visible in the ServiceWeb Audit trail as there a Security & Fraud implications when the changes can't be seen.If possible this feature enhancement should include email or SMS notification, this way a Super Admin or Security Admin could be alerted immediately as International/Premium rate charges would apply. charges
1 vote -
Internal Caller ID
When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.
For example extension 101 calling extension 109
the displayed caller ID is 109Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number
11 votes -
Folder for deleted users
Would it be possible to add a folder to the deleted Users on the Admin Portal aside from checking it to audit trail only.
1 vote -
Disable User Greetings for internal calls
When calling internally, have an option to disable user greetings.
4 votes -
Allow anyone to begin and host video meetings
I want for anyone in my team, who has access to a recurring weekly meeting, to be able to begin it. I am admin for my company so I often am scheduling meetings but don't necessarily want to be hosting every one. It would be preferable if the first person who signed into the meeting was automatically designated as host and then they could transfer that authority if needed. Thanks!
5 votes -
Bulk import and bulk change for IVRs and groups
Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just import an XLSX.Or maybe the company changes names of departments and I want to change all the queue names at once.
11 votes -
Monitor calls that are in conference
id like to be able to monitor the calls my agents are making when in a conference call
10 votes
- Don't see your idea?