2185 results found
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Allow filtering on selected extension on Key Press Assignment screen
It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key.IVR Menus >> Key Presses >> Edit
1 vote -
Cost Centers Improvement
Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.
4 votes -
assigned Super Admin will not see the call logs of other Super Admin
assigned Super Admin will not see the call logs of other Super Admin
2 votes -
download tasks
I work at customer service in an accounting firm, we use tasks to create new client tickets. Is there a way to download the tickets in excel format for record purpose?
1 vote -
Voice recording
It would be great if we could create a new voice recording and have it go live at a different date and time.
1 vote -
Keypress to forward to voicemail
A feature in which a caller can press a specific key press to forward their call to voicemail whenever they don`t want to wait for an available call queue member
1 vote -
Simultaneous Ring for Failover Groups
Per the description, it seems odd that the option to have Simultaneous ring is not available for a call queue when adding a fail over group. For contractual SLA's on call answering, having anything other than Simultaneous pushing the call beyond the SLA when agents are unable to answer the call.
3 votes -
Users - Department Groups (replacing User Groups?)
In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalability.Use Case: 40 employees in one department, with one department manager, and three team leads. The team leads AND department manager require call recording access to each member underneath them. This department is specific to one Site (we are multi-site), where we have other sites with a sister department and different manager/team leads for that site (for instance, Sales 1, Sales 2, etc). In order…
15 votes -
Creating new Role for Billing Invoices & device inventory details without purchase option.
For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was showing in my test account. Appreciate your response on this.Pls find the attached snapshot FYR of my test account with the new Billing role template.
3 votes -
RingCentral to change the roles, so they are based on the location of the caller, not the account.
We have Ringcentral account based in US. Currently, users outside US need a Standard International dialing role just to dial/call local within its location (outside of location where account is based) because if we assign Standard dialing role, the user won't be able to dial/call externally but can ONLY call within RingCentral.
2 votes -
Allow users to see the caller id of callers calling the users under their presence
The feature will allow the other users to know if they can pick up the call intended for the user under their presence.
2 votes -
Give the admin the ability to clear a users text, voicemail, and other history
With turnover happening I "recycle" extensions that are already in use as to not have pay to add a new user every time we have someone leave, especially considering the extension is already set up. The only problem with this is that Joe Smith now has Jane Doe's voicemails and text messages. You should give the admin the ability to clear a users history so it can be reused for a new hire filling in a vacated role.
2 votes -
More Control and Options for Blocking Numbers
For Now, we can block via super admin and it would automatically add to all extensions.Can we have an interface where we could add/remove blocked numbers and select which extension it will be applied to rather than clicking each user and blocking the same number.It would also be better if we can add multiple numbers at the same time rather than inputting them one by one.This would really be a big help and easier to manage spam call and texts even clients that request to be removed from being contacted
2 votes -
When Logging In to Admin Portal to have an option to click on Fax Logs Instead of Call Logs
When Logging In to Admin Portal it would be more user-friendly if we can have the option to click on Fax Logs Instead of Call Logs for fax account only since it is confusing why we are seeing call logs when we only use fax service and we only have fax account
1 vote -
ability to use license from parent cost center when adding user to child cost center
Currently when the customer adds a new user to a cost center, if there are no licenses allocated to that cost center the customer ends up purchasing a new license. With cost centers enabled the customer must take the extra step of moving licenses around to ensure they are not unintentially purchasing additional licenses. The idea is to allow an admin adding new users to a child cost center the ability to use an available license from the parent cost center.
16 votes -
Analytics portal access only for a small subset of numbers.
"Quick question. Is there any way to give someone Analytics portal access but only let them see a small subset of numbers?"- Our customer is asking if there any way to give someone Analytics portal access but only let them see a small subset of numbers?
1 vote -
On a Ring Central Line with a physical phone assigned to it we would like to have a field in the Admin Portal that limits the number of ...
...incoming calls to that line with so that a second call that comes in will go to voice mail. Right now we are bound by the feature of 10 incoming calls before going to voice mail.. One of our lines is used at a business that receives a lot of phone calls and the staff that man the phone sometimes are not used to taking multiple calls at one time. Ultimately the 2nd call should go to voice mail and not ring the physical phone just like the "old days" of landlines, etc. Some of the staff are older retirees…
1 vote -
change the outgoing sound/melody
Ability to change the melody of the Outgoing calls can be change or remove like what other User can do like the screening/greeting and hold music for incoming calls.
1 vote -
Shared line group report
I need to view how many lines are getting used at once in our Shared line groups.
1 vote -
overflow group for a specific date and/or time
during peak hours it would be helpful if we have the option to set a overflow group that is automatically active for a specific date and/or time so we don't need to manually enable the overflow on the service web
1 vote
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