2184 results found
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Allow users to see the caller id of callers calling the users under their presence
The feature will allow the other users to know if they can pick up the call intended for the user under their presence.
2 votes -
Give the admin the ability to clear a users text, voicemail, and other history
With turnover happening I "recycle" extensions that are already in use as to not have pay to add a new user every time we have someone leave, especially considering the extension is already set up. The only problem with this is that Joe Smith now has Jane Doe's voicemails and text messages. You should give the admin the ability to clear a users history so it can be reused for a new hire filling in a vacated role.
2 votes -
More Control and Options for Blocking Numbers
For Now, we can block via super admin and it would automatically add to all extensions.Can we have an interface where we could add/remove blocked numbers and select which extension it will be applied to rather than clicking each user and blocking the same number.It would also be better if we can add multiple numbers at the same time rather than inputting them one by one.This would really be a big help and easier to manage spam call and texts even clients that request to be removed from being contacted
2 votes -
When Logging In to Admin Portal to have an option to click on Fax Logs Instead of Call Logs
When Logging In to Admin Portal it would be more user-friendly if we can have the option to click on Fax Logs Instead of Call Logs for fax account only since it is confusing why we are seeing call logs when we only use fax service and we only have fax account
1 vote -
ability to use license from parent cost center when adding user to child cost center
Currently when the customer adds a new user to a cost center, if there are no licenses allocated to that cost center the customer ends up purchasing a new license. With cost centers enabled the customer must take the extra step of moving licenses around to ensure they are not unintentially purchasing additional licenses. The idea is to allow an admin adding new users to a child cost center the ability to use an available license from the parent cost center.
16 votes -
Analytics portal access only for a small subset of numbers.
"Quick question. Is there any way to give someone Analytics portal access but only let them see a small subset of numbers?"- Our customer is asking if there any way to give someone Analytics portal access but only let them see a small subset of numbers?
1 vote -
On a Ring Central Line with a physical phone assigned to it we would like to have a field in the Admin Portal that limits the number of ...
...incoming calls to that line with so that a second call that comes in will go to voice mail. Right now we are bound by the feature of 10 incoming calls before going to voice mail.. One of our lines is used at a business that receives a lot of phone calls and the staff that man the phone sometimes are not used to taking multiple calls at one time. Ultimately the 2nd call should go to voice mail and not ring the physical phone just like the "old days" of landlines, etc. Some of the staff are older retirees…
1 vote -
change the outgoing sound/melody
Ability to change the melody of the Outgoing calls can be change or remove like what other User can do like the screening/greeting and hold music for incoming calls.
1 vote -
Shared line group report
I need to view how many lines are getting used at once in our Shared line groups.
1 vote -
Change the name of "Main Site" when multi-site is enabled
I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
15 votes -
Assign users to multiple sites
Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
13 votes -
overflow group for a specific date and/or time
during peak hours it would be helpful if we have the option to set a overflow group that is automatically active for a specific date and/or time so we don't need to manually enable the overflow on the service web
1 vote -
Add Entire User Group to Primary Members in Call Queues
Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.
1 vote -
Add a Display name field to the Park Locations
I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.
6 votes -
System wide blocking of spam numbers to all extensions
There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking to the extension one by one or filing it with the DO NOT CALL list does not help. Having to block it to each extension takes a lot of time and adding it to the Do Not Call Registry takes 30 days to process, which doesn't help because tomorrow it will be a new number…
36 votes -
Option for callers to enter extension number even if IVR menu is set-up
The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.
1 vote -
Inbound caller id will show up as Anonymous or Blocked for External caller only
Similar to this idea: https://ideas.ringcentral.com/ideas/ENTCOM-I-189But customer is requesting to remove the details of Inbound caller id name or number for external caller only
1 vote -
Ability to Create Button Speed Calls from RC WebGUI
On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, such as turning on forward for service calls to an after hours call center.
4 votes -
service portal visibility how many devices signed-in per extension
Submitting in behalf of a business. Customer wanted service portal visibility to know how many devices are actively signed in and other login details even if users are sharing the same extension or logins
1 vote -
Users - Department Groups (replacing User Groups?)
In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalability.Use Case: 40 employees in one department, with one department manager, and three team leads. The team leads AND department manager require call recording access to each member underneath them. This department is specific to one Site (we are multi-site), where we have other sites with a sister department and different manager/team leads for that site (for instance, Sales 1, Sales 2, etc). In order…
14 votes
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