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Internal Caller ID

When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.

For example extension 101 calling extension 109
the displayed caller ID is 109

Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number

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Ma. Lourdes Bartolome shared this idea  ·   ·  Report…  ·  Admin →
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  • Jacob commented  ·   ·  Report

    Hi Team,
    Not sure if my issue is exactly the same or slightly different.

    We are wanting to change how the original inbound caller ID is view once the call has been transferred.

    I.E: The reception for the company receives a call, the inbound caller needs to speak to a specific user so reception then warm transfers to the specific user and transfers. Once the specific user receives the call they can't see the original caller ID's number they can only see the reception number.